OUR GOVERNANCE COMMITMENTS
At Marcel, we strive to improve everyone’s daily lives, taking into account all the needs of our stakeholders: customers, drivers and the Marcel platform.
FOR THE CUSTOMERS
We offer our customers a high-quality, local service with selected partner drivers and services tailored to their needs. The price of our journeys is fair, optimised and known by the customer ahead of time. And our efforts have not gone unnoticed, with a quality service rated 4.5/5 and 97% customer satisfaction! By choosing to travel with Marcel, customers are contributing to a fair model of sustainable mobility.
FOR THE DRIVERS
Our platforms are built with the help of our partner drivers. We offer one of the lowest commission rates on the market and guarantee fair prices to ensure greater profit margins. Thanks to the attention and respect we give them, they can develop their business with complete peace of mind. And because we provide them with support on a daily basis, a dedicated team guides them to build a model that is sustainable in economic, social and environmental terms.
FOR THE MARCEL PLATFORM
We are different from the other passenger vehicle with driver players on the market, and your interest attests to this! We are developing a viable, French passenger vehicle with driver alternative, contributing to carbon neutrality and integrating CSR considerations into all our strategic decisions. But that’s not all we’re doing. We are concerned by all the issues that affect our business sector. To this end, we have signed the Charter of Commitment between the French government and professionals in the passenger vehicle with driver sector for the protection of women.
