How do I contact Marcel? 📞 ✉️

✉️  Contact our Customer Service team by email

The customer service team is at your disposal should you have any comments or complaints about our service.

Click HERE to contact us!

Our team will reply within 48 working hours.

Please note that when contacted by email, our customer service team is not able to register, cancel or modify your bookings. Any email request to book a journey cannot therefore be taken into account.

📞  Contact our Customer Service team by phone

If you encounter a problem with a booking at the moment it is processed, you can contact us by phone. 

In order to prioritise these types of emergencies, please send us all other requests by email by clicking HERE.

You can also contact us  24/7 on +33 (0)1 70 95 14 15.

Complaints cannot be resolved via our telephone service. You can contact us in writing by clicking HERE!

Please note that a €1.5 surcharge will be applied to all bookings made by phone.