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Accueil › FAQ client › Payments and invoices 💳 › I do not receive my 3D Secure code


I do not receive my 3D Secure code

To enhance the security of transactions on our platform, we use 3D Secure technology, which involves several steps:

  • Your bank sends you a verification code by text message
  • Entering the password to validate authentication (essential to continue the transaction)

We invite you to contact your bank, which will be able to help you validate the transaction in the event of difficulty.

 

Download the Marcel application

Your phone number will only be used to send you a download link. It will not be conserved or used for any other purpose.