How do I receive the driver’s contact details?
For an immediate departure, you will automatically receive:
- A notification (or text message) when your booking is confirmed, to let you know how long it will take your driver to arrive and to give you their contact details
- A notification (or text message) when your driver has arrived
For an advance departure, you will automatically receive:
- A notification (or text message) 20 minutes prior to your driver’s arrival
- A notification (or text message) when they have arrived
You will therefore be provided with your driver’s first name, phone number, vehicle model and number plate.
A notification is sent via the mobile application by default. However, if it is impossible to send a notification (internet connection interrupted, application turned off, etc.) or if the booking concerns a third-party passenger, a text message is sent.
Several countries are covered by our operator for receiving text messages:
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The driver cannot send text messages if your phone number is not covered by our operator. The same applies if the number entered in your customer account is a landline number. In this case, if the driver is unable to contact you once you have arrived, cancellation charges may apply.
For more information, please visit the following pages:
