My journey has been cancelled automatically

It can happen that a journey booked in advance is cancelled automatically by our system. An email will be sent to you at the same time to inform you of this cancellation.

This is due to the fact that our banking partner Adyen re-authorises your payment six days before each journey to check the solvency of your bank account.

If your journey has been cancelled automatically, this means that the new authorisation did not work. In that case, there are several possible reasons:

• Your bank has exceeded a limit,
• Your card has expired,
• You have insufficient funds in your account
• Too much time passed between the booking and the journey when paying by electronic banking system (E-CB).

To resolve the problem, we advise you to contact your bank directly or to change the credit/debit card you have been using. All you need to do is recreate your journey.