I do not understand my invoice. What should I do?

Please check the following points:

• Additional waiting charges
• Cancellation fee / no-show at departure time
• Non-application of a promotional or sponsorship code
• Intermediate stop requested to the driver during the journey

For more information, please consult our dedicated pages:

• How much does it cost to cancel a booking?
• How do I use a promotional code?
• How do I book with one or more intermediate stops?
• How long can the driver wait for me?
• How is the waiting time for the driver invoiced?